Terms and conditions

1. Scope

The website of Coco Enzo, a Private limited liability company with registered office in Antwerp and with company number 0831.442.230 (hereinafter: Coco Enzo), offers natural or legal persons (hereinafter: the Customer) the possibility to purchase products from its online shop.

These terms and conditions apply, to the exclusion of all other conditions (including those of the customer unless explicitly accepted by Coco Enzo), to products offered for sale by Coco Enzo on this website.

2. Price

All prices mentioned are expressed in euros, including VAT and all other duties or taxes that are mandatory for the customer.

Coco Enzo can adapt its prices to any new or increased taxes.

If additional costs have to be charged, such as booking or administration fees, these will be mentioned separately.

3. Offer

TThe offers available on the website of Coco Enzo have been composed with the utmost care, however, it is not excluded that the information presented is incomplete, contains material errors or is not up to date.

Obvious omissions or errors concerning the information or prices offered do not engage Coco Enzo.

If an order should be made on the basis of an incorrect price, Coco Enzo reserves the right to cancel the order or to offer the product at the actual price.

Offers are always valid while stocks last. Coco Enzo cannot be held responsible for the unavailability of a product.

Offers can be modified or withdrawn at any time by Coco Enzo.

4. Online shopping

The purchase of products on the website is made via the online ordering method. As soon as the customer has filled in the necessary information so that his order can be processed and the payment is accepted, Coco Enzo undertakes to confirm the order as soon as possible.

The following payment methods are available to the customer: Bancontact.

Once the method of payment chosen, you will be redirected to a secure payment environment.

In case of non-payment, the Customer irrevocably renounces his purchase and no rights can be derived from it.

5. Delivery

The products ordered are shipped as soon as possible, usually within 24 hours, and are taken care of by the delivery service.

As soon as the order is shipped, the customer will receive, if possible, a tracking number that will allow the customer to follow the status of the order through the delivery service's website.

The products ordered are sent by to the delivery address provided by the customer at the time of purchase.

Shipping costs are, if applicable, indicated and added to the price when the customer purchases the products..

As a general rule, Coco Enzo allows a free standard delivery of its products in Belgium, with the exception of the Customer's choice of another delivery method.

The Customer is obliged to inform and demonstrate to Coco Enzo within 48 hours of receipt and in writing any apparent damage to the delivered products.

Coco Enzo covers the risk of loss of products during the entire delivery. The risk is supported by the Customer once the Customer (or a third party designated by him) has physically taken possession of the purchased products.

6. Right of withdrawal

The "consumer" customer, within the meaning of the Code of Economic Law, has a right of withdrawal.

The customer therefore has the right to revoke the contract of sale without giving any reason within 14 calendar days, starting on the day following receipt of the goods purchased.

In case the customer wishes to exercise his right of withdrawal, the customer must inform Coco Enzo, Melkmarkt 25, 2000 Antwerp, tel +32493917472, email cookware@magiccookware.com, by means of an unambiguous statement of his decision.

The customer can also make use of the withdrawal form available through the following link Form of withdrawal

In order to respect the withdrawal period, the declaration or form must be sent at the latest on the last day of the withdrawal period.

The customer must return to Coco Enzo, Melkmarkt 25, 2000 Antwerp, within 14 calendar days of exercising his right of withdrawal.

The direct costs of returning the products are at the expense of the customer.

If the returned product has depreciated in one way or another, Coco Enzo reserves the right to hold the customer responsible and claim damages. For example, for any depreciation of the goods resulting from a use that goes beyond what is necessary to verify the nature and characteristics of the product.

Products must be returned by the customer in their original packaging accompanied by all accessories, instructions and proof of purchase.

Coco Enzo undertakes to refund the customer within 14 days of notification of the exercise of the right of withdrawal, the costs of non-standard delivery are not refunded where appropriate.

This period may be extended until receipt of the returned products or until the customer proves that the products have been shipped.

The refund will be made by Coco Enzo on the same account with which the customer made his purchase, unless expressly requested by the customer or material impossibility.

7. Warranty

The consumer benefits from the legal guarantee in accordance with the law of 1 September 2004 on the protection of consumers in the event of the sale of consumer goods. This legal guarantee applies from the date of delivery to the consumer Customer.

It allows the consumer in case of defects on the article up to 2 years after delivery, this article will be repaired or replaced free of charge. Insofar as it is possible and reasonable, you have the choice between repair or replacement.

If the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or the termination of the sales contract.

If the defect becomes apparent within 6 months of delivery, the product is presumed to be defective unless proven otherwise. Defects that become apparent after 6 months are deemed not to be hidden defects, unless the Customer provides proof to the contrary.

In order to be able to invoke the guarantee, the Customer must be able to present proof of purchase of the consumer goods. Customers are advised to also keep the original packaging of the goods to facilitate the return.

In case of a defect, the Customer must notify Coco Enzo, Melkmarkt 25, 2000 Antwerp, tel +32493917472, email cookware@magiccookware.com, as soon as possible. The Customer must in any case report any defect within 2 months after its discovery. After this period, the Customer loses his right to repair or replacement.

Depending on your complaint, Customer Service will determine how you should return the goods back. If a defect is found, Coco Enzo will bear the cost of return. Coco Enzo does not reimburse any additional costs related to the choice by the Customer of another delivery method than the cheapest standard delivery offered by Coco Enzo.

The legal guarantee is never applicable to defects resulting from accidents, negligence, falls, use of the consumer goods in violation of the object for which it was designed, failure to comply with the instructions for use or the manual, adaptations or modifications made to the article, use without precaution, poor maintenance or any other abnormal or incorrect use.

Defects that become apparent after a period of 6 months from the date of purchase, or delivery, as the case may be, are deemed not to be hidden defects, unless the Customer proves otherwise.

8. Complaints

Coco Enzo's customer service can be contacted by email at cookware@magiccookware.com or by mail at the following address: Melkmarkt 25, 2000 Antwerp.

9. Protection of personal data

For the use and processing of personal data and cookies, please refer to the Coco Enzo privacy policy, available on this website.

10. Liability

The responsibility of Coco Enzo is limited to legal liability.

Coco Enzo is not responsible for any incorrect use of these products by the Customer or for any other damage resulting from specific circumstances specific to the Customer's situation.

Coco Enzo is not responsible for damages caused by the Customer directly or indirectly with the use of the products sold.

11. Invalidity

The invalidity of one or more provisions of these terms and conditions of sale does not affect the other provisions, which therefore remain fully applicable.

12. inactivity

Coco Enzo's inaction cannot be interpreted as a waiver of its rights.

13. Litigation

The contractual relationship between Coco Enzo and the Customer is subject to Belgian law.

In case of disagreement, the parties will first try to reach an amicable settlement.

The Customer also has the possibility to turn to the European Platform for Online Dispute Resolution available at: https://ec.europa.eu/consumers/odr/ .